TERMS AND CONDITIONS

Asana & Alchemy Yoga Collective

Effective Date: 09 October 2026 

OVERVIEW

This agreement is between you (“Member”, “you”, “your”) and STEPHANIE LEA CONRICK ABN 28 486 512 686 trading as Asana & Alchemy Yoga Collective  (“Studio”, “we”, “us”, “our”). 

By purchasing any classes, events, private bookings and other offerings, or by attending our premises, you agree to be bound by these Terms & Conditions (“Terms”). Please read them carefully. 

 

PRICING AND PAYMENT

The prices for our classes, events, private bookings, and other offerings are as displayed on our website at the time of booking.

Full payment is required at the time of booking via our online booking platform (Momence) or, for certain in-person events, via Square at the time of attendance. We do not offer payment plans or instalments unless expressly agreed in writing.

We reserve the right to change pricing at any time. Where a price change affects a confirmed booking, we will endeavour to provide reasonable notice prior to that booking.  

Unless otherwise stated, all purchases are final. No refunds are provided simply because you change your mind, except as required by law. 

CREATING AN ACCOUNT

To book classes, purchase passes or access some features of our website, you may need to create an account. When registering, you must provide accurate, current and complete information, including your full name, contact details and payment information, and you must be at least 18 years old. 

You are responsible for keeping your login credentials secure and for all activity that occurs under your account, including purchases made. If you believe your account has been compromised, you must notify us immediately. 

We may suspend or cancel your account at our discretion, particularly if you breach these Terms, misuse the account, or your conduct impacts our business or reputation.  

BOOKING POLICY

All classes must be booked via our website, app or in-studio system prior to attendance. You may not attend a class unless you have a confirmed booking. 

Bookings generally open 7 days in advance, though some events (such as wellness events or special workshops) may open earlier. Booking windows are subject to availability and will be confirmed at the time of scheduling.

If a class is full, you may join a wait‑list. If a spot becomes available, you will be notified and automatically booked in (or given the option) and then you commit to attend. 

You must arrive at least 5 minutes before the scheduled class start time. If you arrive late (after the cut‑off time), the instructor may refuse you entry and your session may be forfeited. 

CANCELLATION / NO-SHOW POLICY

Our cancellation and refund terms differ depending on the type of booking. Please read the applicable terms below carefully before purchasing.

  • Casual Classes: If you cancel at least 24 hours before the scheduled class start time, you will receive an account credit to use toward a future class. Cancellations made within 24 hours of the class start time, or failure to attend without notice (no-show), will result in forfeiture of that session with no refund or credit issued.

  • Seasonal Events & Special Offerings: Payments for seasonal events and special offerings are non-refundable. If you provide at least 48 hours' notice prior to the event, we may, at our discretion, offer a credit or allow you to transfer your booking to another person. Cancellations within 48 hours of the event, or non-attendance, will result in forfeiture of payment with no refund or credit.

  • Private & Wedding Bookings: Private bookings, including wedding-related and bespoke offerings, require a non-refundable deposit at the time of booking to secure your date. The balance is due no later than 7 days prior to the event. Cancellations by the client will result in forfeiture of the deposit. Cancellations made less than 14 days before the event will result in forfeiture of any amounts paid. We may consider rescheduling requests made with reasonable notice at our discretion, subject to availability. If Asana & Alchemy needs to cancel a private booking, we will offer a full refund or a rescheduled date at no additional cost.

MINIMUM AGE

You must be at least 18 years old to participate in our regular group classes. For younger participants (e.g., 14-17), a parent or guardian must provide written consent and potentially attend with the participant. 

Children under 12 are not permitted to wait in studio during adult classes unless expressly authorised by us. 

CLASS SCHEDULE & STUDIO CHANGES 

Our class schedule is published on our website/app and may be subject to change, cancellation, substitution of instructor or other modifications. We will endeavour to notify you of any significant changes. We reserve the right to cancel a class if numbers are insufficient, or due to instructor availability or other reasons. In that case, you may be offered a credit or alternative class. We will not be liable for any other compensation. You may change your booking subject to our booking and cancellation policies above.

GIFT VOUCHERS

Gift vouchers may be purchased for use in classes, events, private bookings, and other offerings a, as stated in the voucher details. 
Unless the voucher states otherwise, it is non‑transferable, non‑refundable and not redeemable for cash. 

The voucher must be redeemed within any expiry date stated at purchase. Any unused balance after expiry will be forfeited. 

We are not responsible for loss or theft of the voucher. 


CONDITIONS OF ENTRY / CONDUCT / HYGEINE 

On arrival you must check-in as per our studio process. Entry may be refused if you arrive late beyond the cutoff time or if you have not booked. 

For hygiene and safety reasons you must wear appropriate active‑wear (including socks if required) and keep your equipment tidy. We reserve the right to refuse you entry if your attire is unsafe, offensive or unsuitable. 

No food or drink (other than water) is permitted in the class or studio unless otherwise approved. 

You must follow the facilitator’s directions, and treat all participants and staff with respect and consideration. We reserve the right to refuse your participation or ask you to leave if you are visibly unwell, under the influence of alcohol or substances, or if your behaviour is disruptive, unsafe, or inconsistent with the values of this space. No refund will be provided in such circumstances. Given the intimate and often emotionally supportive nature of our offerings, we ask that all participants honour the privacy and experience of others in the group.

You must clean any equipment you use (e.g., wipes mats, reformer handles) after the class if required by the studio. 

Personal belongings should be stored in the spaces provided. Do not bring valuables into class; we are not responsible for loss or theft of personal items. 

Mobile phones should be switched off or on silent during classes; photographs or video recording of other participants is prohibited unless authorised. 

PERSONAL SAFETY & ACCEPTANCE OF RISK 

Participating in yoga, breathwork, guided meditation, and other wellness practices offered by Asana & Alchemy involves a degree of physical and emotional engagement, and carries an inherent risk of injury, discomfort, or aggravation of an existing physical or medical condition. You acknowledge these risks and choose to participate entirely at your own discretion. 

 By attending any class or event, you warrant that you are physically and medically able to do so, and you agree to disclose to us any relevant health conditions, injuries, pregnancy, or other circumstances that may affect your safe participation. This disclosure obligation applies before each session if your circumstances change. 

If you are pregnant, you must notify us and your instructor before class. We may require medical clearance and may restrict access to certain classes for your safety. 

 You understand that our facilitators are not medical or clinical professionals and cannot provide medical advice. You are responsible for seeking appropriate medical advice if you are uncertain whether our services are suitable for you. From time to time, Asana & Alchemy may collaborate with third-party practitioners (for example, qualified myotherapists or other wellness professionals) to enhance an offering. Such practitioners operate under their own professional qualifications and insurance. Asana & Alchemy is not liable for the services provided by any third-party practitioner, and your participation in any collaborative component is entirely at your own discretion. 

 To the extent permitted under consumer laws, we exclude all liability for death, personal injury, illness, or the worsening of any condition arising from your participation in our classes or services, unless caused by our reckless conduct or gross negligence.


SECURITY / BELONGINGS 

We provide storage (lockers/benches) for your convenience, but you store your belongings at your own risk. We are not responsible for loss, theft or damage to your personal items. 

We strongly recommend you not bring valuables (wallets, jewellery, high value items) into the studio. 

SPECIAL PROMOTIONS

From time to time, we may run promotions, introductory offers, referral schemes or discounts. Unless otherwise stated, these offers cannot be used in conjunction with other offers (unless explicitly allowed), are only valid for new clients (if stated) and may have limited availability. 

We may change or end a promotion at any time. Any benefits or discounts received are conditional on you complying with these Terms.


SUBMITTING CONTENT TO OUR WEBSITE OR SOCIAL MEDIA  

We love hearing from you, whether it’s reviews, comments, social media interactions or blog responses. 

By submitting any content (such as a comment, review, tag, testimonial, message or post), you: 

  • confirm you are the original creator or have full rights to use the content 

  • grant us permission to use, repost or share the content on our website, social media or marketing materials 

  • waive any moral rights you hold in that content 

  • confirm the content complies with these Terms and does not infringe on any rights, defame anyone, or contain unlawful or offensive material 

  • confirm you are over 18 years old 

We reserve the right to moderate or remove content if it breaches these Terms, includes personal attacks, confidential information, irrelevant or unlawful material. 

Any third-party reviews or user content featured on our site or socials are the views of the individual, not of our business. We are not responsible for user-submitted content. 

 

COMPETITIONS 
 From time to time, we may run competitions or giveaways via our website or social media. By entering, you agree to comply with these Terms as well as any specific terms and conditions provided for each competition. Entries that do not meet the eligibility criteria or follow the rules may be disqualified. 

 

TESTIMONIALS AND REVIEWS

We may publish real customer stories, testimonials or results to illustrate what’s possible with our services. These are for informational and promotional purposes only and are not guarantees or predictions of individual outcomes. 

By providing a testimonial, you agree that we may use it, with your name or other identifying details, on our website, social media, and in marketing materials, unless you request otherwise in writing. 


THIRD-PARTY BOOKING PLATFORM

Bookings for our classes and events are processed through Momence, a third-party booking platform integrated into our website. By completing a booking through Momence, you also agree to be bound by Momence’s own terms of service and privacy policy, which are separate from and in addition to these Terms.

Asana & Alchemy is not responsible for any technical issues, outages, errors, or failures arising from the Momence platform, including any loss of booking data or payment processing errors. If you experience difficulties with the booking system, please contact us directly at hello@asanaandalchemy.com.au.

 

PRIVATE & WEDDING BOOKINGS

Private bookings and bespoke wellness offerings, including wedding and pre/post-ceremony rituals, private group experiences, and other tailored events, are subject to a separate booking agreement which will be provided to you at the time of enquiry. That agreement will set out the specific scope of services, pricing, deposit and payment schedule, cancellation terms, and any other relevant details applicable to your booking. In the event of any inconsistency between these Terms and a private booking agreement, the private booking agreement will prevail to the extent of that inconsistency.

All private bookings require a non-refundable deposit to confirm the date. Final payment is due no later than 7 days prior to the event unless otherwise agreed in writing. We reserve the right to cancel a private booking if payment is not received by the due date, in which case the deposit will be forfeited. If Asana & Alchemy needs to cancel a confirmed private booking, we will offer a full refund of all amounts paid or a rescheduled date at no additional cost.

 

COMPLAINTS   

We are committed to your enjoyment of and satisfaction with the Studio and our services. Should you have any concerns or be dissatisfied in any way, please contact us via email hello@asanaandalchemy.com.au  and include:  

  1. your name;  

  2. the email address you used to apply for the Subscription;  

  3. details of your concern or complaint;  

  4. details of what you would like us to do to resolve the matter; and   

  5. copies of any relevant correspondence.  

 We will acknowledge your complaint within 3 business days and aim to resolve it within 14 business days. If we are unable to do so, we will provide an explanation accordingly.  

 You agree not to engage in any behaviour, in public or in private, that is negative or derogatory towards us, and we agree to the same. This includes (but is not limited to) communications with third parties or posting on social media.  

 Where a dispute cannot be resolved, it will be submitted for mediation in accordance with The Arbitrators and Mediators Australian Mediation and Conciliation Rules. Should the dispute be unable to be resolved at mediation, you agree to submit to the exclusive jurisdiction of the courts of the State or Territory where we are located.  

  

INTELLECTUAL PROPERTY

All content created or provided by Asana & Alchemy, including but not limited to class formats, event structures, guided meditations and breathwork scripts, journaling and reflection prompts, seasonal ritual frameworks, written materials, handouts, audio or video recordings, and any other resources shared in-person or otherwise, is our intellectual property (“A+A Content”). 

We own all rights, including copyright, in the A+A Content. Booking a class or event, or attending a session, does not give you any ownership or licence rights in that content beyond personal participation. 

You are granted a limited, non-transferable, non-exclusive licence to access and use Studio Content for your personal, non-commercial use only. You must not: 

  • copy, reproduce, distribute or adapt any Studio Content 

  • record, photograph, or film any part of our classes without written permission 

  • share, resell, or make our content available to others 

  • remove any copyright or proprietary notices from our materials 

Any breach of this clause may result in your access being suspended or terminated without refund, and we reserve the right to take legal action. 

If you create or share any content with us (e.g., testimonials, social media posts, photos or videos taken during class), you warrant you own the rights to that content and you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and share it for promotional or marketing purposes.

 

PERSONAL INFORMATION & PRIVACY

We collect and hold personal information (including health and medical information where applicable) to provide the services, manage bookings, payments and to keep our Studio safe and operational. We will only use your personal information in accordance with our Privacy Policy. By attending or booking you consent to your information being used for those purposes. If you provide health or medical details, you warrant that the information is accurate and you will update us of any relevant changes.  

TERMINATION 

We reserve the right to suspend or terminate your access to our classes, bookings, subscriptions, studio premises, or any related services without notice if: 

  • you fail to pay any fees when due 

  • you breach these Terms or any studio policies 

  • you act in a way that puts the health, safety, or enjoyment of our team or other participants at risk 

  • you behave in a disrespectful, abusive, or disruptive manner towards staff or other members 

  • you misuse any class packs, memberships or studio resources 

  • you damage our reputation, property or equipment 

  • we reasonably believe that trust and good faith between us has broken down 

In serious cases, we may refuse you future access to our services, studio or events. 

Where your access is terminated and you have paid for services in advance, we may (at our discretion) offer a refund of any unused portion, unless your conduct justifies forfeiture. 


PROHIBITED USE

You agree not to use our classes, studio, website, digital content or any related services: 

  • for any unlawful, abusive or harmful purpose 

  • to attempt to record, reproduce, copy, or share any of our classes, content, music, choreography or resources 

  • to interfere with, damage or disrupt our booking systems, online platform, studio facilities or equipment 

    to compete with us or operate a similar business using our content or ideas 

  • to harass, stalk or intimidate other clients or staff 

  • to send unsolicited promotional messages (spam) or promote your own services without permission 

  • to breach the intellectual property or privacy rights of others 

Breaching this clause may result in immediate suspension, legal action and/or termination of your access without refund. 


WARRANTIES AND INDEMNITIES

We provide our classes, programs, and services “as is” and make no guarantees about individual results. Everyone’s experience will differ depending on personal factors like fitness level, health, effort, and consistency. 

We may share testimonials or success stories, but these are not promises or guarantees of specific outcomes. 

You participate in our classes and services at your own risk. 

To the extent permitted by law, we are not liable for: 

  • any injury, illness, or adverse outcome resulting from your participation 

  • your inability to attend or access our classes, digital content or studio for any reason 

  • any technical issues, access delays or interruptions during livestreams or while using on-demand (pre-recorded) content (if applicable) 

    the actions or conduct of any third parties (e.g., guest instructors or other participants) 

  • any reliance you place on advice or information provided during classes or through digital platforms 

You agree to indemnify us (cover any losses or costs we incur) if you breach these Terms or misuse our services in a way that causes damage, loss or legal claims. 


INFORMATION AND ADVICE

All information, instruction, and content provided by Asana & Alchemy, whether during in-person classes, events, guided meditation, breathwork, journaling practices, or through our website, social media, or other communications, is general wellness information only. It is not intended as, and should not be relied upon as, medical, psychological, therapeutic, physiotherapy, or other professional health advice. Our services are experiential and supportive in nature, and are designed to complement, not replace, professional medical or healthcare treatment. 

You are responsible for ensuring that our services and content are suitable for your physical condition, abilities and medical circumstances. If you are pregnant, injured, recovering from illness or have a medical condition, you must seek independent advice and clearance from a qualified healthcare professional before participating. 

Our facilitators are not qualified to diagnose or treat health conditions. Our services are delivered in the capacity of yoga teaching and wellness facilitation only, and do not constitute clinical practice. Our offerings should not be relied upon as a substitute for personalised medical advice, treatment, or rehabilitation.

You acknowledge that livestream and pre-recorded content (if offered) does not provide direct supervision or individual feedback, and you participate in these at your own risk. 

We may refer to third-party products, services or links, but this does not imply endorsement or responsibility. Use them at your discretion. 

We reserve the right to refuse participation or access to our services if we reasonably believe they may not be safe or appropriate for you.

 

CEASING THE WEBSITE OR SERVICES

We may modify, suspend or discontinue access to our website, classes, services or digital platforms at any time, without prior notice. While we aim to maintain continuous access, we are not liable for any loss, disruption or inconvenience caused by temporary or permanent unavailability. 

If we cease operations or shut down the website, we will endeavour to notify you in advance and manage any outstanding purchases or obligations fairly in accordance with these Terms and applicable consumer law.  

 

CHANGES TO TERMS

We may amend these Terms at our discretion. The updated Terms will be posted on our website and will apply from the date the updated version is posted. By continuing to attend or book after that time, you agree to the updated Terms. 

It is your responsibility to review the Terms periodically to ensure you are aware of any changes.  


AGREEMENT TO TERMS

These Terms become binding when you accept them, including by booking a class, purchasing a pass, membership, subscription or voucher, signing a waiver, attending the studio, or otherwise indicating your agreement (such as by clicking ‘I agree’, ‘I accept’ or similar on our website, or our booking platform Momence. 

Validity    

Whenever possible, each provision of these Terms will be interpreted in such a manner as to be effective and valid under Applicable Law, but if any provision of these Terms is held invalid or unenforceable, the remainder of these Terms will nevertheless remain in full force and effect and the invalid or unenforceable provision will be replaced by a valid or enforceable provision.   

Assignment    

You cannot assign these Terms, or otherwise deal with the benefit of them or any rights under them, without our prior written consent. We reserve the right to assign or novate the Terms, or otherwise deal with the benefit of them or rights under them, without your consent.  

Entire agreement  

These Terms form the entire agreement between you and us in relation to your use of our Studio, services and offerings. They replace any prior discussions, understandings or agreements, whether written or verbal. 

 

GOVERNING LAW AND JURISDICTION

The performance and enforcement of these Terms will accord with the laws in force in New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts in that jurisdiction.